Our Commitment to Your Privacy
Body Dynamics Physiotherapy values your privacy and is dedicated to protecting the personal information of our clients and website visitors. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, and safeguard your personal information. ‘Personal information’ refers to any information that identifies you.
Information We Collect
We may collect personal information that you provide through our website, directly to us, or via other channels. This can include: Basic details such as your name, phone number, address, and email; Information provided when ordering services or requesting updates; Additional details shared during feedback, surveys, promotions, or communication with our team; Financial or payment information when processing transactions; Any other information you choose to share while interacting with us.
How We Collect Information
We collect personal information in various ways: When you interact with us online or in person; Through our website and booking systems; When we deliver services to you. We may also receive information from third parties, which we will handle in accordance with this policy.
How We Use Your Information
Your personal information may be used to: Provide services and updates; Communicate about new offerings and opportunities; Improve our services and understand your needs. We may contact you via phone, email, SMS, or mail.
Disclosure of Information
We may share your information with: Employees, contractors, insurers, and professional advisers as necessary; Third parties involved in delivering our services. We may also disclose information to comply with legal obligations or protect our rights and safety. In some cases, information may be stored or processed outside Australia. If our business undergoes a change of ownership or asset transfer, your information may be included in that process under confidentiality agreements. By providing your information, you consent to these disclosures. Where possible, we
ensure third parties follow this policy.
Security of Your Information
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes physical, electronic, and managerial safeguards. However, data transmission over the internet carries inherent risks, and we cannot guarantee complete security.
Access and Correction
You may request access to the personal information we hold about you under the Privacy Act 1988 (Cth). A small fee may apply. If you believe any information is inaccurate or incomplete, please contact us at bodydynamicsphysiotherapy@gmail.com. We may refuse access in certain circumstances as permitted by law.
Complaints
If you have concerns about our privacy practices, please write to us at bodydynamicsphysiotherapy@gmail.com. We take complaints seriously and will respond promptly.
Changes to This Policy
We may update this policy from time to time. Changes will take effect immediately upon being posted on our website. Please review it periodically.
Website Use
When you visit our website, we may collect non-identifiable information such as browser type, operating system, and referring site for analytics purposes. Cookies: Our site may use cookies to enhance your experience and analyse traffic. You can disable cookies in your browser settings, but this may affect functionality. Third-Party Links: Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
